Burger King

Google reviews

★★★★★ 3.4 from 1200 Google reviews

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  Wendy Connor

  ★★★★★ 4 months ago

  What I ordered on the mobile app was not what I received. I asked for a plain double cheeseburger no condiments, and I pressed each item on the app. But the store says that that is not what came up on their screen and they gave me a burger with condiments and they were unwilling to refund me or remake the order because they said that they made the order the way it came up on their screen.

  Clearly, the app is flawed. And isn’t putting the orders through correctly. Technology is imperfect, it happens. No harm no foul.

  The young lady at the window was very nice. VERY NICE!

  But the manager, was on something! He was flustered. He was frustrated. He came to the window, didn’t even look at me, but handed me a huge bag of food and left the window. So I had to wait for the young lady to come back to the window to tell her that that wasn’t my order.

  And I had to wait for them to make my order. And I checked it before I drove off and it had condiments. And I very nicely said that I had ordered a plane, bacon double cheeseburger with just the bacon, the cheese, the burger, and the bun. NO CONDIMENTS.

  So she gave it back to the manager for him to remake the order. He brought it back and said that they only make what comes up on the screen.

  Still being patient and nice I asked if I could get a refund then. And he proceeded to tell me they don’t give refunds.

  So I said well, then just pay it forward and bless someone with the sandwich. And I drove off.

  So I literally spent $4.27 on food I did not receive.

  Mistakes happen, so I’m not even upset that the order wasn’t correct. I just feel like the manager could’ve handled that much differently. I wasn’t belligerent. I wasn’t coming at him harshly, and clearly he was having a bad day.

  I’m giving it two stars instead of one, because the young lady at the window was VERY NICE.

  The manager was not nice. And he does not have to worry about me EVER coming back to that location.

  It’s unfortunate, that he had an opportunity to show that he excels in manage skills, and he epically failed. What a missed opportunity.

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  Pat Ha

  ★★★★★ 4 months ago

  It really upsets me that they could not even get ONE ITEM I ordered correct! I just wanted a freshly made from the grill, double whopper WITH cheese, with everything on it,cut in half. 1. The burger was like warm, did NOT taste like it was from the grill, but from a warmer. 2. I didn't even get cheese😟. 3. The lady said "oh we don't cut burgers in half"🙄...
  I was sooo disappointed with the food it made me NEVER want to go there again.why can't they get a SIMPLE Order correct? It was only ONE ITEM OFF THE MENU.PLEASE HIRE PEOPLE THAT WANG TO DO THEIR JOB RIGHT.
  I didn't get it my way at this burger king!

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  Paul Marks

  ★★★★★ 6 months ago

  Lol been excited about whopper Wednesdays, so I walked into this location, ordered a whopper manager charge me full price, asked him why and he got extremely upset and told me if we do not ask 40 sale price, we would not be given it and then he went on to tell me. That I was making a fuss over $2 and that I need to go on and get app out of here all the time raising his voice, and I told him, sir, why are you getting violent? And then he told me once again, I need to go up and get out of here making noise over $2. This was a very weird visit to a Burger King. I do not recommend anyone going here. Manager was absolutely violent and he was rude with other customers as well and drive through people and his own employees. I am following up which corporate?Not because it's two hours , but just because of this man's attitude and his violence , tone and television to go up and get out of here , im 52 yr old and i've never been kicked out of a restaurantl

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  Iya White

  ★★★★★ 7 months ago

  I ordered a kids meal for my daughter and when we opened it, it contained jalapeño poppers instead of chicken nuggets. This was supposed to be a meal for a child, so giving spicy food like that is unacceptable. Staff should be paying closer attention when preparing kids meals. Very disappointing experience.

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  Foodie from the 80's

  ★★★★★ 7 months ago

  One star.

  I specifically asked for the burgers to be fresh off the grill, but when I received them they were barely warm. The chicken sandwiches were also mushy, which made the overall quality very disappointing.

  The onion rings were served cold. I asked for fresh ones so they would at least be hot. The employee took the onion rings I had already touched and dumped them back into the tray of freshly cooked onion rings, stirred them around, and then served me a new order that appeared to be a mix of the cold ones I returned and some hot ones from the batch. That is completely unacceptable from a food safety standpoint.

  After leaving, I tried calling the location and no one answered the phone. I also attempted to contact the corporate office and could not get anyone to answer there either.

  Very disappointed with both the food quality and the handling of the situation.

  Why am I paying you if I have to re-cook the food and fix it once I get home?

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