Hardee’s

Google reviews

★★★★★ 3.6 from 1260 Google reviews

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  Jeff Pence

  ★★★★★ a month ago

  We ordered two biscuits. One was the country steak biscuit. It felt and tasted like it had been dipped in Crisco- the whole thing was just greasy. The second biscuit was a buttered biscuit. I verified that I wanted the biscuit buttered. She confirmed. - It wasnt. Bad form, Hardee's. I expect better.

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  Meagan Baity

  ★★★★★ 4 months ago

  This Hardee's is a big part of why locations like this are struggling. We've given this restaurant multiple chances, and every visit has been the same disappointing experience.
  The wait times are excessive, even when placing a mobile order 30 minutes before arriving. They're frequently out of items needed to complete orders, which defeats the purpose of ordering ahead.
  The biggest issue, however, is the customer service. Staff members are often rude, speak to customers with an attitude, and make you feel like you're inconveniencing them. Friendly service is rare.
  After several chances and consistently poor experiences, it's hard to recommend this location. Management needs to address both the inventory issues and the way customers are treated.

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  Alex Torres

  ★★★★★ 4 months ago

  New employee upfront was doing a good job trying to get our order placed. Because he was new, he had a question about how to ringsomething up. When he attempted to ask his obviously more experienced coworkers, they were incredibly rude to him and did not help him. The young man was very composed and and polite, regularly finishing his statements with sir and ma'am. I felt bad for the kid. Seems like a toxic kitchen environment. Very unfortunate.

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  Kimberly Barnett

  ★★★★★ 6 months ago

  It was so very busy, so, of course, me being from Athens Ga (Clarke County), I believed that the service was going to be slow, or I at the very least my order would be wrong...well, SURPRISE!!! Not only was I cheerfully greeted upon entering the establishment but I was served promptly, my wait itself was under 3 minutes, the food was FRESH & TIMELY with no inappropriate language or anything negative, in the entire place!! I will definitely be going back myself but I'll be recommending this establishment to my family and friends. THANK YOU FOR AN AWESOME EXPERIENCE HARDEES!!!

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  mrs morgann

  ★★★★★ 11 months ago

  I will not patronize Hardees again, ever! The experience I had at this location was terrible. The drive-thru associate provided my drink drenched with coke all over it. When I asked her to wipe the cup down, she told me I'll give you a napkin for you to wipe it down. I told her she really should not give the customers their drinks looking like that, it's bad customer service, but to take care to ensure the order given is presentable. She rolled her eyes, handed the rest of my order to me and closed the window in my face. Because of the service, I decided I no longer wanted the order and went inside to ask for a refund. The front cashier asked why, and I told him the drive-thru associate was rude. He went back to tell the manager, who incidentally was on the grill, and she yelled out, "We can redo the order, but we do not give refunds." After waiting 10 minutes to speak directly to the manager, she reiterate they do not give refunds. When I asked why, she gave some obviously bogus reason, indicating Corporate said they could not issue refunds because the previous assistance manager stole. I informed her I would contact Corporate for resolution. In the meantime, I was provided a new order which was completely greasy. I threw it away. Presentation is everything. I'm amazed that getting excellent customer service nowadays has become the exception and not the rule.

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